Refund policy

There are no refunds only exchanges .The only time a return can be done is if you order our biggest size (size 12) and it is too small. Customer is responsible for the mailing fee for sending the shoes back . They must be in original condition and they must be sent back within 14 days of receiving. Please ask if you have any questions about sizing . You can contact me via instagram @Brialexislaced_ or by email brialexislaced@gmail.com . BriAlexisLaced is not responsible for any stolen or missing package once it is marked as delivered there is nothing that can be done.